Hello and welcome to another edition of Lampton News

Firstly, I would like to take a moment to express my heartfelt appreciation for your dedication and service to our communities.

Recently, I’ve had the privilege to visit frontline staff from Recycle, Residential Services and staff working out of Hanworth, Isleworth, Chiswick and Brentford leisure centres. My visits were an opportunity to connect, listen and share the CORE values that define us as a team.

What struck me with immense pride during these visits, was the realisation that so many of you are already living and breathing these values each day. The visits were truly inspiring, as I had the chance to witness your hard work, unwavering commitment, and exceptional service to the people living in our communities.

I also thank you for your invaluable comments and brilliant ideas that you generously shared during our discussions. Many of these ideas will be taken directly back to the Exec team as they are essential in shaping the future of our organisation.

Remember that your voices and ideas matter. I encourage you to reach out to me anytime with your suggestions or concerns, especially if you encounter colleagues who may need support in living our values. I am here to support you and ensure that we continue to grow together as a team.

Once again, thank you for everything you do to make Lampton a great place to work. Together, we will continue to thrive, inspire and make a positive impact.

Martin Cresswell - Executive Chair

Lampton Leisure were recently crowned winners of the prestigious Digital Transformations Award at the UK Active Awards. This recognition highlights Lampton Leisure’s exceptional efforts in embracing digital technology to enhance its services and engage with our community.

The Digital Transformations Award recognises Lampton Leisure’s commitment to staying ahead of the curve in the digital landscape. By embracing technology and continuously seeking innovative solutions, we have successfully transformed how we deliver leisure services while providing our members with a seamless and enjoyable experience.

Rowland Omamor, the Managing Director of Lampton Leisure, expressed his gratitude for the recognition and praised the dedication and hard work of the entire team. He emphasised that winning the Digital Transformations Award is a testament to Lampton Leisure’s commitment to providing cutting-edge services and engaging the community.

Winning the Digital Transformations Award is a remarkable accomplishment. It reinforces our position as a leader in health and fitness and serves as an inspiration for other organisations to embrace digital advancements.

Lampton Services Celebrates National Recycling Week

In the lead-up to National Recycling Week in October, Lampton Services proudly reported a substantial upsurge in Hounslow's recycling efforts over the past year, coinciding with our company's sixth anniversary, having recycled an impressive 145,000 tonnes of material since launching.

As Hounslow Council's preferred recycling partner, Lampton Services Recycle has been instrumental in expanding recycling solutions. Notably, we’ve extended the food waste collection service to flats, resulting in a noteworthy spike in the borough's food waste recycling rate.

This initiative not only benefits the environment but is also cost-efficient for the council, saving approximately £100 for every tonne of food waste diverted from refuse bins, which can be reinvested in the local community.

Lampton Services is also committed to environmental sustainability, introducing an electric van to our fleet, and transitioning our collection truck to HVO fuel, achieving substantial carbon savings. Our Materials Handling Facility, processing over 22,000 tonnes of recycling annually, operates solely on renewable energy.

The commercial waste business, launched in July 2022, has made remarkable strides, diverting 545 tonnes of waste from landfills. Over 35% of its collections are now recyclables (food, cardboard, and glass), and it has grown its customer base by over 20-fold in just a year.

During National Recycling Week, Lampton Services Recycle featured prominently in the London Borough of Hounslow's campaign, encouraging the community to embrace recycling both in the short term and as a long-lasting commitment. Together, we are paving the way for a greener future in Hounslow.

Since Lampton’s Cleaning Team started work with Kensington Aldridge Academy (KAA) on September 1st, they have made great strides! They have introduced 13 enthusiastic new team members who have become part of our workforce and are eager to learn more.

KAA is a remarkable secondary school situated near the Grenfell Tower memorial. The school building is decorated with motivational quotes that inspire them every day (see photos).

Our very own Kim Dobson recently held her first joint review with the site manager and received glowing praise. Their feedback emphasised our efficient cleaning methods and our commitment to getting the job done.

You may have heard about the unexpected faeces pipe leak incident through Blink. The team responded heroically, leaping into action without hesitation. This shows their team spirit. Jamie Sparks stepped up alongside a colleague to tackle the issue – a true testament to our values.

Kim Dobson deserves special recognition for her dedication to ensuring this partnership begins on the right foot, marked with positive feedback. Kim runs a smooth operation.

We are immensely proud of our team for nurturing this new partnership, and we eagerly look forward to the journey ahead with KAA. Together, we will continue to grow and thrive.

Bilal's Inspiring Story

Our leisure centres are community-based facilities that bring together individuals from diverse backgrounds, each with their own unique and inspiring stories.

Among these remarkable individuals is Bilal, who joined our EOR (Exercise On Referral) programme at our Isleworth leisure centre in early October. Bilal, who has type 1 diabetes and Down’s Syndrome, recognises the importance of weight management and healthy choices in his life.

Initially, Bilal faced challenges in adapting to the equipment and incorporating the sessions into his routine. However, through consistent attendance, he now thoroughly enjoys the sessions. His favourite activities include using the treadmill to challenge himself and engage with technology and using the exercise bike to strengthen his legs.

Bilal’s father, Ahmed, is delighted with his son’s progress. Despite attending only four sessions, Bilal eagerly looks forward to each week, and the sessions have become an integral part of his routine. Ahmed also praises Bilal’s improved understanding of using the gym equipment.

What Bilal enjoys most about the programme is working with Soranny, his dedicated instructor. He describes her as funny and kind, appreciating her welcoming and patient nature. Soranny encourages Bilal to participate in various exercises and try different equipment. One of their favourite moments together is during boxing practice, where Soranny playfully pretends to be knocked over by Bilal’s punches, bringing laughter to their sessions.

In addition to the enjoyable sessions, Bilal appreciates the friendly atmosphere and the variety of equipment available at Lampton Leisure. He said, “I like the centre because I like to go to the gym with my dad and Soranny.”

Bilal’s commitment and progress in the EOR programme are commendable. His positive attitude and the support he receives from Soranny and his father contribute to his success.

Keep up the great work, Bilal!

Sophie Atkins appointed Group Head of Business and Development Strategy

Martin Cresswell, Lampton’s Executive Chair, announced that Sophie Atkins has been appointed on a secondment to the role of Group Head of Business Development and Strategy.

Sophie will be reporting directly to Martin and initially focussed on developing Lampton’s growth strategy, consolidating how we manage business development activity, and taking growth ideas through the Council’s JFDI Group.

“Sophie will be transitioning into this role over the next few months to ensure business continuity with her current areas of responsibility” Martin said.

“I am sure you join me in congratulating Sophie and support her in fulfilling the vital and exciting role for the Lampton Group.”

Lampton Leisure's First Assessment Centre Successfully Recruits Lifeguards

In a proactive move to address a shortage of qualified lifeguard applicants, Lampton Leisure recently organised its first assessment centre for recruiting lifeguards. The aim was to identify a group of Trainee Lifeguards who could undergo the National Pool Lifeguard Qualification (NPLQ) course, filling the vital Recreational Assistant roles within the company. This approach allows Lampton Leisure to nurture local talent for future positions.

The assessment day commenced with a swim test, evaluating candidates’ swimming capabilities and their potential to complete the NPLQ course. After successfully completing the swim skills test, candidates took part in a group exercise, tasked with constructing a tower using only spaghetti and marshmallows. This activity allowed Lampton Leisure to assess teamwork, communication, and energy levels among the candidates. Following this, each candidate underwent a one-on-one interview.

The outcome was a resounding success! Nine Trainee Lifeguards were offered positions and the opportunity to undertake the NPLQ course. Lampton Leisure is enthusiastic about refining and using this recruitment approach in the future.

One of the successful candidates, Joe Osborne, expressed his enjoyment of the day saying, “I loved doing the group challenge and being able to meet my new colleagues. I am looking forward to meeting the rest of the team and being part of the leisure community. I found the Lampton Leisure team helpful and supportive.”

Lampton Leisure’s innovative approach to recruiting and nurturing local talent promises a brighter future for both the company and its new lifeguards.

Lampton Services is actively promoting employment opportunities in Hounslow, aligning with our commitment to a greener future. Our partnership with Hounslow Council has allowed us to offer work experience opportunities to learners in the second Green Skills Bootcamp course.

This four-week programme, generously funded, equips local residents with essential skills for green sector employment. Notable highlights include hands-on experience in our Countryside and Arboriculture teams, meadow restoration in Hounslow Heath, and preparing beds at Bedfont Lakes Country Park for autumn bulb planting.

Prior to this, learners attended two weeks of classroom-based sessions with horticultural firm Maydencroft, followed by a week of employability skills training.

Simon Shewry, Director of Commercial and Transformational Services at Lampton Services, said, “We are proud to be supporting Hounslow Council in delivering the second cohort of the Green Skills Bootcamp. The programme is valuable in identifying the skills gap within the green economy and bringing together like-minded organisations and businesses to resolve this, while creating more sustainable employment opportunities within the borough."

For those interested, the next Green Skills Bootcamp cohort can be explored by contacting skillsescalator@workhounslow.gov.uk

Lampton Welcomes New Team Members to Bolster Services

Our new People & Culture team has been working hard to fill the vacant positions within their team. They’ve made significant progress, and although not quite there yet, they are on the right track to provide exceptional service to the company.

New team members are adapting to the Lampton way and are already building positive relationships with their colleagues.

Our Talent Acquisition team, led by Ian Downer, is now fully staffed. Koren Harries and Janey Theal have joined to support Lampton Services, while Lyndsey Hurley is lending her expertise to Lampton Leisure.

Palwasha Saied joins the Centre of Excellence team as a People Team Administrator, and we have two new People Advisors who will be starting in November.

For vacancies, referring a friend or supporting the recruitment process email recruitment@lampton360.co.uk

For questions about pay or benefits email payroll@lampton360.co.uk

For anything else related to your employment email people@lampton360.co.uk

Bridging the Gap with Employability Programmes

Lampton Services is taking a proactive step towards inclusivity by working with two remarkable employability programmes: Project Search and Inspire to Work. This partnership has already produced inspiring results and holds promise for the future.

Project Search, an initiative designed to provide internship opportunities for individuals with developmental disabilities, has seen Lampton Services welcome one intern into its Greenspace Bedfront Lakes team. This invaluable experience not only empowers the intern but also enriches the workforce with diverse perspectives and new talents.

In addition to Project Search, Lampton Services has extended its collaboration to Inspire to Work, a programme focused on creating meaningful employment options for those facing various challenges. This partnership has seen two interns find their place within the Greenspace Bedfront Lakes team. A remarkable achievement!

Looking ahead, we are eager to expand these partnerships by potentially welcoming more interns in the upcoming months. These partnerships align with our mission to provide equal opportunities and create an inclusive work environment.

Lampton Leisure celebrated three years of running Hounslow’s leisure facilities, reaching the milestone of over one million visits from residents.

The six facilities offer many amenities, including swimming pools, gyms, exercise studios, an athletics track, and a wellbeing suite. Lampton Leisure is dedicated to improving the health and wellbeing of Hounslow residents through diverse sports and wellbeing options.

Creating 380 jobs and currently having 37 vacancies, Lampton Leisure is a thriving business that offers exciting opportunities. Although founded during the pandemic, we remain committed to building a sustainable leisure provision for Hounslow, combining commercial success and community engagement.

The swim school programme has taught over 8,300 individuals to swim in 2023 alone, upskilling 19 staff members to become swimming teachers. We have supported the community through the Holiday Activities Food Camps programme by providing activities and meals to 450 children during school holidays.

We have also put in place community initiatives such as an exercise on referral programme, exercises for preventing elderly residents from having accidents, adult weight management classes, and support for children participating in the London Youth Games.

To celebrate the anniversary, cupcakes were distributed to staff members as a token of appreciation for their dedication and hard work!

Commercial Services Update

The Commercial Services team are committed to providing VfM (Value for Money), excellent customer service and are focused on driving operational efficiencies to deliver a competitive service.

With a team of highly skilled and motivated individuals, we continue to provide consistently high-quality, customer-focused work across three main workstreams: Major Works, Commercial Works, and Healthy Homes.

Promotions within the Team

As part of a recent restructure, we’re thrilled to announce three well-deserved internal promotions:

Daniel Guymer, now serving as Senior Supervisor
Kevin Peachey, taking on the role of Chargehand
Lee Dawson, also stepping into the role of Chargehand

These Chargehands play a pivotal role in ensuring seamless, proactive, and high-quality services to our clients and residents. They work closely with the Senior Supervisor to manage and support our operational teams, ensuring daily work targets are met and all projects are completed to the highest standards.

Major Works

Our Major Works team handles a wide range of projects commissioned by LBH and internal workstreams. This includes extensive voids, grounds work, estate refurbishments, school upgrades, garage refurbishments, major home adaptations, project management, and design services. Their expertise shines in delivering specialised projects that require unique skillsets and extended timelines.

Commercial Works

The Commercial Works team is extending its services to various parts of the Lampton Group and future external clients. Currently, they focus on property refurbishments for Lampton Homes, preparing newly acquired properties to welcome new residents. Excitingly, they’ve introduced two new services: Damp & Mould services and Fire Door Inspections & Installations, with plans to expand their offerings further by April 2024.

Healthy Homes

Our Healthy Homes taskforce is a testament to our commitment to residents’ well-being. Commissioned by LBH, this team addresses damp and mould issues promptly and professionally, ensuring Hounslow residents have safe and healthy homes. Since its inception in June, the team has already completed over 800 related jobs and received recognition for providing an exemplar service, including a Gold Award from LBH.

It’s an exciting time for Commercial Services as we continue to build stronger relationships with Lampton Homes and lay out ambitious growth plans. We are proud of our team’s dedication and achievements, and we look forward to even more success in the coming months.

Edition 2

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Hello and welcome to another edition of Lampton News

Lampton Leisure Wins ukactive Award

Lampton Services Celebrates National Recycling Week

New Homes for Key Workers

Commercial Cleaning Partnership with KAA

Bilal's Inspiring Story

Sophie Atkins appointed Group Head of Business and Development Strategy

Lampton Leisure's First Assessment Centre Successfully Recruits Lifeguards

Green Skills Bootcamp: Providing Employment Opportunities in Hounslow

Lampton Welcomes New Team Members to Bolster Services

Bridging the Gap with Employability Programmes

Lampton Leisure Turns Three!

Screens Installed for Frontline Staff

Commercial Services Update

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